Market Focus Areas

Collaboration

With businesses becoming more mobile, the number of channels used to communicate with customers increasing and around the clock operation becoming a basic requirement for good business practice, the shift towards the knowledge economy has been steadily happening to a greater degree.
In this new business environment, employees and business heads have to communicate a single version of the truth to customers, have information to make decisions at their fingertips regardless of where they are, and be capable of interacting with their colleagues regardless of time or location.
Portals, messaging platforms and web-based technologies are intrinsic in allowing businesses embracing this new world to operate efficiently.
With skills and resources that are well-versed in both the technologies at play in the collaboration space and the needs of businesses making the transition to the knowledge economy, 3fifteen is strongly positioned to provide solutions in this market segment.

Business Process Optimisation

It’s an accepted fact that the only way for customers to increase profit margins and effect growth in today’s business climate is to increase their revenues or reduce their direct costs.
The ability to do either of these hinges on sound business processes – more agile and fine-tuned business processes not only make it easier for organisations to do business with customers and suppliers, but they reduce the costs of doing business, effecting a double-whammy on customers’ profitability.
3fifteen has secured the skills needed to not only analyze, correct and fine-tune its customers’ business processes, but put technologies in place that guarantees a steady and accurate flow of information from one end of the business to the other, across one business process, into the next.

e-enablement

The Internet has proven to not only be an enabler for business communication, but a platform for doing business and transacting.
Without a web presence and an ability to turn traffic to a website into sales, opportunities or the generation of market intelligence, most companies today are dead in the water.
With sound knowledge and resources in both the back-end technologies that allow for strong integration between the Internet and the customer’s transaction processing systems, as well as the various front-end technologies that make the online world applicable to a number of different devices, platforms and channels, 3fifteen regards itself as a specialist in bringing customers’ businesses to the online world.

Integration

The old cliché about information being power could never hold more true than in today’s business world and with the strong move towards integrated business processes, integrated market strategies and the breaking down of ‘silos of competency’ within companies of all size, the ability to integrate disparate IT systems is a key factor for businesses to become more efficient.
With many years’ experience in bringing the manufacturing, human resources, financial, sales and marketing systems within single organisations together, 3fifteen has strong knowledge of the technologies used, enabling heterogeneous solutions from myriad vendors to pass information back and forth.
The net result of 3fifteen’s integration services is a seamless flow of information between customers’ various back-end systems, allowing for the more efficient use of information and the elimination of replicated data capturing.

Customer Relationship Management

Customer Relationship Management is a key success factor for customers seeking to increase their average revenues per user (ARPU), delivering improved levels of service to customers and ensuring that at all touch points with customers, the same message is being delivered.
Through a combination of integration expertise, portal expertise and business intelligence expertise, 3fifteen has the skill and resource to enable contact centres, sales staff and all other touch points in the organisation to have relevant customer information at their fingertips, and thus deliver an improved customer experience.